Call Centres, Telesales and Telemarketing

At High Reach Marketing we know that often in helping small SME’s, the issue of telesales and telemarketing occurs, and that generally the concern is that without call centre facilities, they may not have an ability to cope with a massive influx of calls or coping with a high level of outgoing calls. Coupled with this often inexperienced staff dread making cold calls or handling difficult calls and would prefer to deal only with “hot leads”.

There are also large differences between the way calls are handled between B2B calls (Business to Business) and B2C calls (Business to Consumer / Customer) and it is beneficial to know that call centre staff are experienced in your specific requirement. Many call centres are also only equipped to deal in one-way traffic i.e. outbound calls which may not suit your needs.

We are delighted to offer our clients a cost-effective solution where we have the use of a 15 seat “state of the art” Lowestoft-based call centre. Our call centre partners have a full base phone system utilising the very latest VoIP call centre technology capable of handling both inbound and outbound calls and generating localised call numbers so that all campaigns will appear local no matter where.

Outbound - proactive marketing contacting prospective and pre-existing customers.

Inbound - reactive reception of incoming orders and leads.

Both in-bound and out-bound calls will generate the contact screen so that any agent will know exactly who they are speaking to and upon which subject matter – instantly – complete with all of the accompanying notes.

With experienced staff both in B2B as well as B2C you can be assured that your telemarketing campaigns will be conducted in a professional manner and will obtain the best results possible. With in-house unique lead generation software, hot key systems, auto voice recording, auto and predictive dialling systems, IVR, SMS, direct transfer options, call scripting, and in-house data management; your campaign could not get off to a better start. The call centre can even email you call voice recordings so that you are fully aware of the clients request or even transfer the call direct to your own sales desk whilst still on the phone.

Wherever data is managed for a client, we will ensure that their data is fully protected and, when requested, will request that the data management team clean the data, maintain it in the most effective format, and return it in better condition and warmer than when it was obtained.

All data is checked for opt-in and TPS status

High Reach Marketing will help you determine the best methods of reaching your target market to get the best cost-effective results, whenever you need them.